Privacy Policy

Introduction

Challenge Cargo Services LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website challengecs.app or use our cargo and logistics services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• • Request a quote for our services
• • Submit an inquiry through our contact form
• • Subscribe to our newsletter
• • Communicate with us via email or phone

The personal information we may collect includes:

• • Full name
• • Email address
• • Phone number
• • Company name (if applicable)
• • Service inquiry details (origin, destination, cargo type, etc.)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• • IP address
• • Browser type and version
• • Operating system
• • Pages visited and time spent
• • Referring website

How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To process your service requests, provide accurate quotes, and deliver cargo and logistics services
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Service Improvement: To analyze usage patterns and improve our website and services
• Marketing: To send promotional materials (with your consent where required)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

Who Has Access to Your Data

We limit access to your personal information to authorized personnel who need it to perform their job duties. Your information may be shared with:

• Our Team: Employees and contractors who assist in providing our services
• Service Partners: Third-party logistics providers, carriers, and customs brokers necessary to complete your shipment
• Legal Requirements: Law enforcement or regulatory bodies when required by law
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

We use the following third-party services that may collect and process your data:

FormSubmit

We use FormSubmit (formsubmit.co) to process form submissions on our website. When you submit a form, your information is transmitted through FormSubmit's servers to our email.

Analytics Services

We may use analytics services to understand how visitors interact with our website. These services may collect anonymized or pseudonymized data about your visit.

Data Retention

We retain your personal information for as long as necessary to:

• • Provide our services and respond to your requests
• • Comply with legal and regulatory requirements
• • Resolve disputes and enforce agreements

Service inquiry data and correspondence are typically retained for 3 years after the conclusion of services. When data is no longer needed, we securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• • SSL/TLS encryption for data transmission
• • Secure servers and hosting environments
• • Access controls and authentication

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications

How to Delete Your Data

If you would like us to delete your personal information, please send a request to:

We will respond to your request within 30 days.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: